Privacy policy

privacy policy

Tozando Co., Ltd. (hereinafter referred to as the Company) believes that the appropriate handling and protection of customers' personal information is the basis of business activities and a social responsibility. In order for customers to use our products and services with peace of mind, we have established a personal information protection policy here and will strive to implement it.

[Definition of personal information]

"Personal information" refers to information about a living individual that can identify a specific individual through name, date of birth, and other descriptions contained in the information, as well as information that includes a personal identification code. Masu. Among the collected information about customers, if information that cannot be used alone to identify a specific individual can be used to identify a specific individual by combining it with other information, the information will be treated as " It will be treated as "personal information".

[About the handling of personal information]

We handle personal information obtained from our website or directly from customers as follows.

Our company will not use personal information beyond that purpose. If it becomes necessary to use the information for purposes other than those listed below, we will notify the customer or obtain their consent.

・Purpose of use of customer's personal information

1. For customer personal authentication

2. For the provision of various services provided by our company to customers and related communications

3. For sending greeting cards, catalogs, etc.

4. For operations related to product returns, exchanges, and collections

5. The customer information registered in the delivery address information will be used for shipping the product and for delivery contact from our company or our partner companies.

6. To provide customer information and purchase information to payment processing companies and credit card issuers for the purpose of preventing unauthorized use.

7. Third parties that provide services such as payment processing, data analysis, email sending, hosting services, customer service, etc. on our behalf through the EC platform used by our company, and service providers in collaboration with such third parties (hereinafter referred to as , collectively referred to as "EC platform service provider", including third parties located in foreign countries).

8. Personal information provided to us through SNS services such as Google, Facebook, Instagram, etc. will be used for our advertising and sales activities.

9. To contact customers to request their consent regarding the handling of personal information.

10. To respond to customer inquiries

11. To create statistical information, anonymously processed information or pseudonymized information

・Provision to third parties

Our company will not provide personal information to third parties (including third parties located in foreign countries) except in the following cases.

1. When providing your personal information to an EC platform service provider to the extent necessary for the various services provided by our company

2. When providing your personal information to a company that operates an external service when collaborating with Google, Facebook, Instagram, or other external services (including third parties located in foreign countries) or authenticating using an external service.

3. If the individual customer cannot be identified

4. When based on laws and regulations

5. When it is necessary to protect the life, body, or property of the Company, customers, or other third parties, or the services provided by the Company.

6. When it is necessary to cooperate with a national agency, local government, or a person entrusted by them in carrying out the affairs stipulated by law, or when such a person legitimately requests disclosure.

[Security management of personal information]

Personal information collected from customers will be treated as personal data by taking reasonable, organizational, physical, human, and technical measures by the service provider, and by handling it appropriately in accordance with relevant laws and regulations. We will strive to prevent risks such as unauthorized intrusion, loss or leakage of personal information.

[About Internet security]

When you enable a secure connection to your Shopify store, the data you enter is private and secure. It uses Transport Layer Security (TLS) certificates, also known as Secure Sockets Layer (SSL) certificates, to encrypt the transmission of information between the store and external content.

  [About cookies]

A cookie is a small amount of information that is downloaded to your computer or device when you visit a website. Our website uses a number of cookies, including essential cookies, performance cookies, advertising cookies, as well as social media cookies and content cookies. Cookies improve your browser experience by allowing websites to remember your usage patterns and preferences (such as your login and region selection). This eliminates the need for users to re-enter information each time they return to a previous site or view another page.

Some cookies are necessary to enable you to browse our site, use its features, and access secure areas. The use of these cookies is essential for the website to function. For example, user input cookies are used to remember your input during a session when you fill out a form that spans multiple pages.

Our site uses a number of tools to improve your user experience. To achieve this purpose, we use reporting cookies and store analytics cookies to collect information about how and how often our site is used. These cookies only collect information for statistical purposes and only use anonymized cookie IDs that do not directly identify you.

Advertising cookies are used on our website to tailor our marketing to your interests and, in the future, to provide you with a more personalized service. These cookies can track your device's visits to our website and other sites, but generally cannot identify you. Without these cookies, the ads you see may be less relevant and interesting to you.

Cookies can be controlled and managed in various ways. Please note that deleting or blocking cookies may have a negative impact on your user experience and may prevent you from accessing some parts of the website altogether. Most browsers automatically accept cookies, but you can choose whether to accept cookies through browser controls, typically located in your browser's Tools or Settings menu.

[Contact information]

Phone number: 080-3137-1856 (Closed during New Year holidays)

E-mail: info@tozandosenchaki.com

[Changes to privacy policy]

We may revise our privacy policy regarding changes to the personal information we collect, the purpose of use of personal information, etc. The revised contents will be announced by making changes to this website.