Legal notice
Sales company: Tozando Co., Ltd.
Sales Officer: Osamu Wada
Location: FS Building 202, Nishiekimae-cho 13-17, Osaka
TEL: 080-3137-1856
(Reception hours 10: 00-18: 00 closed year-end holidays)
Mail: info@tozandosenChaki.com
Selling price:
On each product page, prices in Japan are displayed as tax-included prices, and prices outside of Japan are displayed as tax-excluded prices.
*For sales outside Japan, the product price does not include customs duty and local consumption tax.
method of payment:
Credit card payment, PayPal, Google Pay, Apple Pay, bank transfer
UnionPay, WechatPay, Alipay, Gcash, Kakao Pay, AliPay HK, Dana, TrueMoney Pay
Bank transfer account:
Kyoto Shinkin Bank Ibaraki Branch Regular 3007241
Name holder: Tozando
Charges other than product price:
Shipping fee, bank transfer fee
postage:
<Delivery within Japan> Japan Post
Nationwide flat rate (excluding Hokkaido and Okinawa) 880 yen (tax included)
*Hokkaido and Okinawa are 1,320 yen (tax included).
<Delivery outside Japan> EMS delivery by Japan Post
China, Taiwan, Korea
500g or less 1,450 yen (JPY)
1kg or less 2,200 yen (JPY)
Hong Kong, Macau, Singapore, Malaysia, Thailand
500g or less 1,900 yen (JPY)
1kg or less 3,150 yen (JPY)
Application expiration date:
We will do so within 5 days after placing your order. If you do not receive payment within 5 days after placing your order, we will assume that you do not intend to purchase and will automatically cancel your order.
Alternatively, as a result of verification with the credit card company, if the payment using the same card is not accepted by the credit card company, the order for the product will be treated as cancelled.
Sales quantity:
It will vary depending on the product. If a product is out of stock, a message to that effect will be displayed. If an item is out of stock or delayed after you place your order, we will contact you via email.
Delivery time:
We will ship within 5 business days after your order or payment is confirmed. If some shipments are delayed, we will notify you separately via email.
Returns:
We only accept returns if the item is defective or if the item was delivered incorrectly. Please contact us by email or phone within one week of receiving the product. Please note that after that time, we will no longer be able to accept requests for returns or exchanges. We will pay the shipping costs.
Return shipping fee:
If the item is defective or the wrong item was delivered, we apologize for the inconvenience, but please send it back to us with cash on delivery.
Products handled:
Ceramics, textiles, lacquerware, tea leaves
License qualification:
no special instruction